Terms of sale
Updated 13 November 2026
1. The seller
Pamela Cracco Alta Sartoria S.r.l., Viale Molise 69, 20137 Milan (MI), Italy. VAT number IT13625560969. Email info@pamelacraccoaltasartoria.com, phone +39 333 957 8684.
These terms govern purchases made on pamelacraccoaltasartoria.com by consumers resident in Italy and the European Union. The Italian version prevails in case of discrepancy.
2. Products and prices
The site sells pieces from the Aradia collection, made to order in the chosen size, silk scarves, shawls and handkerchiefs, and the Gift Card. Photos show the products as faithfully as possible: slight colour differences due to your screen or to the handcrafted making are not defects.
Prices are in euros and include VAT. Shipping costs are shown before you confirm the order.
3. How the contract is concluded
To order, choose your products, enter your details, accept these terms and proceed to payment. The contract is concluded when you complete payment with PayPal or by card: you immediately receive the PayPal receipt and the atelier emails you with production and shipping details. If you choose bank transfer, the contract is concluded with the order confirmation the atelier emails you together with the bank details. If a product is unavailable, we let you know and refund you in full.
4. Payment
You can pay with PayPal, by credit or debit card through PayPal (even without a PayPal account), or by bank transfer. Payment data is handled by PayPal and never passes through our site. With bank transfer, Aradia pieces go into production and products ship once the payment is received.
5. Shipping and delivery
- Italy: €7.90, free for orders of €80 or more.
- European Union countries: €13.90.
- Collection from the atelier in Milan: free, by appointment.
Scarves and other silk items ship once payment is confirmed. Aradia pieces are sewn to order and are ready to ship in about 8 working days (30 working days for the Embroidered skirt), unless stated otherwise on the product page. The printed Gift Card is shipped to your home with shipping included; the digital one arrives by email.
On delivery, check that the parcel is intact. Any visible damage should be reported to the courier and to the atelier.
6. Right of withdrawal
As a consumer you may withdraw from the contract within 14 days without giving any reason. The period runs from the day you, or a person you designate, receive the product. For the Gift Card the period runs from purchase, provided the card has not been used.
How to withdraw. Use the online function “Withdraw from the contract here”, always available at the bottom of every page, or send an explicit statement to info@pamelacraccoaltasartoria.com. We confirm receipt by email.
Returns. Send the products back, unworn and with their labels, to Pamela Cracco Alta Sartoria S.r.l., Viale Molise 69, 20137 Milan, Italy, within 14 days of notifying your withdrawal. Return costs are borne by you.
Refund. We refund the price paid and the standard delivery costs within 14 days of your withdrawal notice, using the same payment method used for the purchase. We may withhold the refund until we receive the products or proof that they have been sent.
When withdrawal does not apply. Under article 59 of the Italian Consumer Code, withdrawal does not apply to pieces made to measure or personalised at your request, for example made to your measurements or with changes indicated in the order notes. Aradia pieces in standard sizes 38–44 remain subject to withdrawal.
7. Legal guarantee
All products are covered by the legal guarantee of conformity under articles 128 and following of the Italian Consumer Code, for defects that appear within two years of delivery. To claim under the guarantee, write to info@pamelacraccoaltasartoria.com describing the problem, with a photo if possible.
8. Gift Card
The Gift Card is valid for 12 months from purchase and can be used in the atelier for a made-to-measure piece or on products from the collections, even over several purchases until the amount is used up. It cannot be exchanged for cash. Each card has a unique code.
9. Complaints and applicable law
For any complaint write to info@pamelacraccoaltasartoria.com: we will reply as soon as possible. The contract is governed by Italian law, without prejudice to any more favourable protection under the law of your country of residence. Disputes fall under the jurisdiction of the court of the consumer’s place of residence or domicile.