Shipping policy
Shipping Policy
Pamela Cracco Alta Sartoria SRL
Viale Molise 69, 20137, Milano
VAT Number: IT13625560969
At Pamela Cracco Alta Sartoria SRL, we strive to provide a seamless and reliable shipping experience for our customers worldwide. Please review our shipping policy for details regarding shipping options, costs, delivery times, and other important information.
1. Shipping Locations
We ship our products to both domestic and international destinations. Shipping availability may vary depending on the country and region. If you have questions about shipping to your location, please contact us at info@pamelacraccoaltasartoria.com.
2. Shipping Costs
- Domestic (Italy): Shipping within Italy is complimentary for all orders.
-
International Shipping: International shipping is free unless otherwise specified during checkout.
- Additional fees may apply for remote areas or expedited shipping, and these will be clearly communicated during the order process.
3. Delivery Times
- Italy: Orders typically arrive within 1-3 business days after dispatch.
- European Union: Delivery to EU countries takes approximately 2-3 business days.
- International Orders: Shipping outside the EU may take 2-3 business days, depending on the destination country and local customs clearance.
Please note that all delivery times are estimates and may vary due to external factors such as customs delays or unforeseen logistical issues.
4. Order Processing Time
- Please allow 1-2 business days to be prepared for dispatch. You will receive an email confirmation once your order has been shipped.
- For high-demand items or special collections, production times may vary. We will keep you informed of any delays.
5. Customs and Import Duties
- For orders shipped outside the European Union, customs duties, taxes, and other import charges may apply. These charges are determined by the customs authorities in the destination country and are the responsibility of the buyer.
- Pamela Cracco Alta Sartoria SRL is not responsible for delays caused by customs or the clearance process.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package. You can track your order through the courier’s website for up-to-date delivery information.
7. Delivery Issues
If you encounter any issues with your delivery, such as delays, damaged packaging, or incorrect items, please contact us immediately at info@pamelacraccoaltasartoria.com. We will work to resolve any issues promptly.
8. Missed Deliveries
In the event of a missed delivery, the courier will leave a notification with instructions for re-delivery or collection. If the package is not collected or redelivery is not arranged within the courier’s timeframe, the parcel may be returned to us. In such cases, additional shipping fees may apply for resending the order.
9. Lost or Stolen Packages
Pamela Cracco Alta Sartoria SRL is not responsible for lost or stolen packages after delivery has been confirmed. We recommend choosing a delivery address where someone is available to receive the package.
10. Shipping Address Modifications
If you need to change the shipping address after placing an order, please contact us as soon as possible at info@pamelacraccoaltasartoria.com. Address changes can only be made before the order has been dispatched.
11. Shipping Restrictions
We reserve the right to refuse shipping to certain countries or regions due to logistical challenges, legal restrictions, or other considerations. If we are unable to ship to your location, we will notify you and issue a full refund.
12. Contact Information
For any questions regarding shipping, please contact us at:
Pamela Cracco Alta Sartoria SRL
Viale Molise 69, 20137, Milano
Email: info@pamelacraccoaltasartoria.com
Phone: +39 3339578684